Summit Ridge Plumbing & HVAC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form or request a quote
Subscribe to our newsletter or marketing communications
Communicate with us via phone, email, or other channels
Use our services

This information may include:

Name, email address, phone number, and mailing address
Service preferences and project details
Payment information (processed securely through third-party processors)
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or search terms
IP address (anonymized where possible)
Device type and screen resolution

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Provide, maintain, and improve our services
Send you service-related communications
Send marketing communications (with your consent)
Analyze website usage to improve our site and services
Comply with legal obligations
Detect and prevent fraud or other harmful activities

3. Data Storage and Retention

Your personal information is stored securely using industry-standard encryption and security practices. We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months unless a longer retention period is required for ongoing business relationships or legal obligations.

4. Third-Party Sharing

We do not sell your personal information. We may share your information with:

Service providers: Companies that help us operate our business (e.g., hosting, analytics, email delivery, payment processing)
Legal requirements: When required by law, subpoena, or other legal process
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you have given us explicit permission

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Summit Ridge Plumbing & HVAC
Phone: 859-555-0142
Email: mike@summitridgeplumbing.com
Address: 2450 Harrodsburg Rd, Lexington, KY 40503